Reviews are a way for you, the customer, to get a glimpse at
the business ethic of a company prior to hiring them. Most people today rely
heavily on reviews to aid them in their decision making. As a service based
company, Screenmobile recognizes this and strives for a great rating. Our
franchisees always try to provide a 5 star customer experience.
Today I read an interesting article from the ProRemodeler
Magazine titled “What Customers Want” by Executive Editor Sal Alfano. He says
that the “buying experience” is as important as or more important to people
than the stuff they buy. Alfano looked at the reviews for Zen Windows, a window
franchise and noticed that the reviews focused more on simple terms such as “easy,”
“simple,” “fast,” “communicated,” and “timely” before “price”. This shows that
yes, you want the job done right but a completed job comes after the initial
phone call, the quoting process, and installation. You want to be wow’d from
the first hello all the way to you say goodbye once the job is completed.
I took a look at some reviews from our franchisee sites, it
looks as though as long as Screenmobile is active on a site, our reviews are on
par.
See for yourself:
Google 5 Stars 7 reviews
Facebook 5 Stars 4 reviews
Yelp 4.5 Stars 13 reviews
Google 5 Stars 3 reviews
Facebook 5 Stars 5 reviews
Yelp 5 Stars 2
reviews
Google 5 Stars 6 reviews
Facebook No Reviews
Yelp 5 Stars 2
reviews
Google No Reviews
Facebook No Reviews
Yelp 5 Stars 10 reviews
Google 5 Stars 1 review
Facebook 5 Stars 6 reviews
Yelp 4.5 Stars 29 reviews
With that, there’s something to be said about the company
that receives a negative review and responds. Let’s be honest, no-one can be on
their A game 24/7/365, but, for a company to take ownership of their mistake or
perhaps correct a miscommunication on a public forum, that should also be
considered in your decision making process. We are all human.
So, continue to create reviews (we love them) and read
reviews because Screenmobile is doing our part to ensure you’ll hire us for any
and all of your screening needs. You call, We screen!
Screenmobile Steph
System Support - Project Management
stephanie@screenmobile.com
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